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Recently, they did lose a recliner in transit, but they refunded it promptly and offered to replace. I’ve never had an issue returning things, and the pieces I have kept have been beautiful. Mistakes happen, especially during covid, but I have been impressed with how well DWR has dealt with them. Design Within Reach is your source for the best in modern design, from iconic mid-century works to innovative items designed today.
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We sell clean and simple furniture and accessories, representing designers, materials and processes that span categories and countries. Many of the items in our assortment are contract quality, and are used in restaurants, hotels and schools around the world. I got a nice coffee table from them, no problem.
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I wouldn't have bought the item without the discount. Be careful when ordering from them and make a screenshot of your order before clicking on the payment button. Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
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Many high price design stores do not charge excessive fees, and I think Design Within Reach ought to reconsider their policy. The mission of DWR is to provide customers with access to the best modern and classic furniture at a reasonable price. I ordered two coordinating pouf and tray sets. The company sent out fabric samples to confirm the fabrics we were ordering. When we went to order there was no color/fabrics written on the order. There was also no trays included on the invoice.
We pointed this out prior to ordering and we were assured that the right colors would be ordred and that the trays were included. When the order showed up both colors were wrong and there were no trays. When the trays arrived months later they were the wrong size and didn't fit. I placed the order for the mirror on August 14 with the 6-8 weeks delivery frame. Today on September 25 I was informed the product will arrive sometime in February 2024. This is really outrageous and unacceptable I would never waste my time and find another mirror somewhere else.
DWR needs to improve their customer service
DWR was very dismissive and simply said that there is only a 2 year warranty. These chairs cost over $2000 C and that is simply unacceptable. This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. OKW acted as the design architect's representative through construction and completion process.
Eye Exam: Design Within Reach - Newcity Art
Eye Exam: Design Within Reach.
Posted: Thu, 15 Oct 2015 07:00:00 GMT [source]
Price
They will delay delivery for months. They then use a so-called "white glove" delivery service by the name of Ukay. And DRW does not care about Ukay's dismal service simply stating that Ukay is white glove service when in fact they are a third rate outfit.
month’s delivery delay
I am also filling a complaint with BBB. Everything I bought was Original ( order # 5), all arrived in time and was very well packaged .. Its always a 2-4 mos lead time on designer items.. Does not bother me to wait knowing I get what I want. Wouldnt know where to go instead. There was a 20% discount added to the item I wanted to buy, even when I was ready to pay and confirm, the 20% off was still there.
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Delivery time came and went, no notification at all from the bottom of the barrel shipping company DWR uses. Complete day wasted and now I'm without an office until they reschedule. If you value your time at all, buy from someone else who uses a better logistics company. Clearly they are dealing with supply chain and staff shortages (like all companies) and this is totally understandable. It's a shame as they stock some great products, but I would definitely give them pass. DWR's shipping company, RXO, drove through our landscaping during a delivery.
But when I received the confirmation email for my order, the 20% didn't apply. I tried reaching DWR, and at first the agent told me that it would be fixed and I would receive a refund and confirmation email for that. Tried contacting them again and this rude woman told me they couldn't do anything.
This time, there's no way I'm waiting 5 months for a lamp, when there are plenty of other online retailers selling the same lamp that will ship in 2 business days. Never ordering from their website again. Stop using Covid shipping delays as an excuse for your poor service, DWR. It's been 4 years and plenty of businesses have gotten their shipping back on track. Do not purchase ANYTHING from Design Within Reach.
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